Privacy Policy

Effective Date: June 19, 2026

Introduction

This Privacy Policy describes how onyx-spire.com collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, and residential location when you submit booking inquiries or contact us
• Service Preferences: Information about your dietary requirements, food preferences, and service selections
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies
• Communication Records: Correspondence with our team including emails and consultation notes

How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling service bookings
• Communicating with you about your inquiries and bookings
• Customizing our services to meet your dietary needs and preferences
• Improving our website functionality and user experience
• Sending service updates and information about our offerings (with your consent)
• Complying with legal obligations and resolving disputes

Legal Basis for Processing

We process your personal information based on:

• Contractual Necessity: To provide the services you've requested
• Legitimate Interest: To improve our services and communicate relevant information
• Consent: When you've explicitly agreed to specific data uses such as marketing communications
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted partners who assist with business operations such as ingredient suppliers and payment processors, bound by confidentiality agreements
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with encryption
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain reasonable safeguards.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking and service records are typically retained for seven years for business and legal compliance purposes. Marketing consent records are kept until you withdraw consent.

Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Restriction: Request restriction of processing in specific situations
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month.

Cookies

Our website uses cookies to enhance your browsing experience and gather usage analytics. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. For detailed information about our cookie practices, please review our Cookies Policy.

Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

International Data Transfers

Your information may be processed and stored in Australia or other locations where our service providers operate. When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]
Location: Melbourne, Australia